Return and Refund Policy

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Return and Refund Policy

7-days Goods Returns

You may return products (except non-returnable items) sold by tangshanasia.com no more than 7 days of receipt of your order (based on our delivery record), and upon pre-approval of tangshanasia.com.

Non-returnable Items

We DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than 7 days after receipt.
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or contains missing parts. 
  • Any discount, clearance or sales product that has already been stated as non-returnable.
  • Any free gift product or sample.
    In the event of dispute, tangshanasia.com’s decision shall be final and conclusive.

We refund only the value of the product. We do not refund original shipping and handling fees with the return. If your order was placed with a promotion code or free gift, you must return them together, for us to make the refund. Otherwise, the original price of the product (promotion code/free gift) will be deducted from the refund.

Exchange Policy

We quality-check all our products before despatch. While we try our best to ensure that the product is delivered to you in perfect condition, mistake or damage may still occur during delivery. Should this happen, please return the damaged or wrong products using our Return Procedures below.

If you do not apply for exchange or return within 7 days, the transaction is deemed to have closed: tangshanasia.com will not have any legal responsibility and will not arrange any stock exchange or return afterward.

We offer exchange only if you have received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same shipping method originally used for the purchase, without any delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

Only in case the product was sold out will we refund the value of the product, in the same form of payment originally used for purchase.

Return Procedures

Please pack and send your return to us in the following steps:
  1. Click Contact Us.
  2. State your Order Number, indicate returned products and reason for your return in the enquiry area.
  3. Pack the returned products along with our acknowledgement email securely in a box.
  4. Mail the product back to us at China Tangshan Chinese Pharmaceutical Co, Blk 32 Defu Lane 10 #04-02, Singapore 539213.
  5. All return shipping fees must be prepaid. We do not accept COD returns.

Refund Policy

Please note that we verify a returned product’s condition before providing a refund. All Non-returnable items will neither be refunded nor returned to you.

We refund only the total value of the product and do not refund original shipping and handling fees with the return. And if your order was placed with a promotion code or free gift, you must return them together. Otherwise, the original price of the product (promotion code/free gift) will be deducted from the refund.

Refund Timeline

Refund will be made in the same form of payment originally used for purchase. If your purchase was made through credit card, please allow 3 to 4 weeks for your credit card issuer to process your credit back to your account.

Undeliverable Orders

Orders are sometimes returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refusal to pay tax/provide ID copy/unable to make import declarations or parcel refused by recipient, etc.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and re-stocking fee of S$8.

We can re-ship orders that have been returned to us as undeliverable or unclaimed. For this, we will charge shipping fees based on the original shipping method used for your purchase.